Privacy Policy – Gawulo ko Momo
Your privacy matters to us. At Gawulo ko Momo, we are committed to protecting your personal information and complying with all applicable laws and regulations regarding the data we collect through our website, platform, and any services we operate.
Personal information refers to any data that can identify you as an individual. This may include details such as your name, contact information, address, payment details, device information, or data about how you interact with our platform.
If our website contains links to third-party websites or services, please note that those platforms operate under their own privacy policies. Once you leave Gawulo ko Momo’s platform, this policy no longer applies, and we recommend reviewing the privacy practices of any external site you visit.
Information We Collect
We collect information in two ways:
1. Information you provide voluntarily
This includes details you submit when you:
- Register for an account
- Place an order or use our services
- Contact us
- Enter promotions or surveys
- Subscribe to updates
2. Information collected automatically
When you use our platform, certain data may be collected automatically, such as:
- IP address
- Browser type and version
- Pages visited
- Time and date of visits
- Time spent on pages
- Technical device data
This information helps us improve performance, security, and user experience. While this data may not identify you on its own, it may be combined with other information for service functionality.
Device Information
We may collect information about the device you use to access our platform, including:
- Device type
- Operating system
- Unique identifiers
- Settings
- General location data
The exact data depends on your device and software settings. You may review your device or browser privacy settings to control what information is shared.
User-Generated Content
If you submit reviews, ratings, images, or other content, that material may be publicly visible once published. Such content may be accessible to other users or third parties and is linked to the account used to submit it.
Why We Collect Your Information
We only collect personal information when there is a legitimate reason to do so. This may include using your data to:
- Provide and operate our platform services
- Process transactions or subscriptions
- Personalise your experience
- Communicate with you
- Improve our platform through analytics and research
- Send updates or promotional information (if you consent)
- Maintain security and prevent fraud
- Meet legal obligations
We may combine information you provide with data from trusted sources to improve your experience, such as adjusting content based on your region or language.
Data Protection & Security
We take reasonable steps to protect your personal information from loss, theft, unauthorised access, or misuse. While we work to safeguard your data using commercially acceptable security measures, no online system is completely secure, and we cannot guarantee absolute protection.
You are responsible for keeping your login details and passwords secure.
How Long We Keep Your Information
We retain personal information only for as long as necessary to fulfil the purpose for which it was collected. For example, account data may be stored for as long as your account remains active. When information is no longer needed, we may delete or anonymise it, unless we are required to retain it for legal or regulatory reasons.
Children’s Privacy
Gawulo ko Momo does not knowingly collect personal information from children under the age of 13 and does not intentionally provide services directly to them.
Sharing Information with Third Parties
We may share information with trusted parties when necessary to operate our services, including:
- Service providers and technical partners
- Payment processors
- Marketing and analytics providers
- Professional advisors
- Business partners or affiliates
- Authorities when required by law
We only share information that is necessary for these purposes and expect all partners to protect your data responsibly.
International Data Processing
Your information may be stored or processed in locations where we or our service providers operate. These locations may have different data protection laws than your country. When data is transferred internationally, we take steps to ensure it remains protected according to this policy and applicable law.
Your Rights
You have rights regarding your personal information, including:
- Requesting access to your data
- Requesting corrections
- Requesting deletion
- Withdrawing marketing consent
- Lodging complaints
We will not discriminate against you for exercising your privacy rights.
Cookies
Our website uses cookies to understand how visitors use the platform and to improve user experience. Cookies are small data files stored on your device that help us remember preferences and optimise performance. You can manage or disable cookies through your browser settings.
Business Changes
If Gawulo ko Momo undergoes a business transition such as a merger, acquisition, or asset sale, your information may be transferred as part of that process, subject to this privacy policy.
External Links
Our platform may contain links to external websites. We are not responsible for the privacy practices or content of those sites.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or best practices. Updates will be posted on this page, and where required, we will notify users of significant changes.
Account Deletion
You have the right to request deletion of your account and personal information at any time through your account settings or by contacting our support team. Once processed, your data will be permanently removed unless retention is required for legal purposes.
If you have any questions about your privacy, you can contact us at:
Support
admin@momopalor.co.za